Fixed Access Support Engineer

About the role

The Fixed Access Support Engineer acts as the subject‑matter expert for Fixed Access and GPON deployments, handling network and customer trouble tickets across enterprise and consumer environments.

Key responsibilities

• Resolve network and customer TTs for GPON, P2P enterprise and consumer setups, including IIB layer issues for Nokia and Cisco.
• Perform daily/weekly health checks, capacity planning, and optimization of traffic to ensure best customer experience.
• Coordinate with Customer Assurance, planning, and acceptance teams for integrations, redundancy, and upgrades.
• Escalate and involve vendors as needed, ensuring SLA compliance and timely problem resolution.
• Prepare and maintain technical documentation, performance reports, and outage root‑cause analysis (RFO).

Required profile

• Bachelor’s degree in Electrical, Electronics or Telecommunication Engineering.
• Minimum 8 years of telecom experience, with 5‑7 years in routing and switching.
• Leadership or management certifications; CCIE preferred.
• Strong customer focus and ability to work under high stress.

Required skills

• Huawei, Nokia and Cisco GPON setup knowledge.
• Cisco routing, MPLS, BGP, OSPF, BFD configuration.
• Experience with legacy platforms (N7K, N5K, 7600, 6500, 3750, 2960).
• Juniper, Fortinet firewalls, DNS and DHCP solutions.
• IIB layer troubleshooting and capacity planning.