Front Office Supervisor – Guest Experience

About the role

We are looking for a Front Office Supervisor to lead the Guest Experience team at a premier 5‑star hotel. In this role you will represent the brand throughout the guest journey, ensuring a flawless stay from check‑in to check‑out.

Key responsibilities

• Deliver exceptional guest service and create memorable experiences.
• Oversee daily front‑office operations, including check‑in, check‑out and concierge services.
• Handle guest complaints proactively and implement service recovery actions.
• Coach and motivate front‑office staff to uphold brand standards.
• Maintain accurate records and ensure compliance with hotel procedures.
• Collaborate with other departments to anticipate and meet guest needs.

Required profile

• Minimum 4 years experience in the hospitality industry.
• At least 2 years in a supervisory or similar role within a 5‑star hotel.
• High school diploma required; a degree in Hotel Management or related field preferred.
• Strong service orientation with high emotional intelligence.
• Ability to work in a fast‑paced, guest‑focused environment.

Required skills