Guest Relations Officer – 5★ Resort

About the role

As the first point of contact for guests at Mövenpick Resort Al Marjan Island, you will ensure every stay is memorable from arrival to departure, delivering personalized service and promoting the resort’s facilities.

Key responsibilities

• Greet guests, manage check‑in and respond promptly to requests.
• Identify opportunities to personalize experiences and up‑sell hotel amenities.
• Promote the resort’s bars, restaurants, pools, wellness hub and other facilities.

Required profile

• Minimum 1 year experience in guest relations at a 5‑star resort in the UAE.
• Ability to build strong relationships with guests, colleagues and external partners.
• Excellent communication and networking skills.
• Multilingual abilities (Arabic, German, Russian, French) are a plus.

Required skills

• Proficiency with the Opera property management system (mandatory).

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Career development opportunities across the property and globally.
• Participation in corporate social responsibility initiatives.