Guest Relations Officer
Luxury Collection · Dubai
Job description
About the role
The Guest Relations Officer creates memorable, personalized experiences for hotel guests throughout their stay, acting as a trusted point of contact and ensuring the highest standards of hospitality.
Key responsibilities
- Welcome guests, handle requests and concerns, and coordinate with operational departments.
- Manage guest feedback, provide recommendations on hotel services and local attractions.
- Engage visibly across the property, responding to service needs and collaborating with associates.
- Anticipate guest needs, resolve issues promptly, and uphold quality and safety standards.
Required profile
- High school diploma or G.E.D. equivalent.
- Previous experience in guest relations, front office, customer service or hospitality preferred.
- No supervisory experience required.
Required skills
- Strong interpersonal and guest engagement abilities.
- Excellent verbal and written communication in English; additional languages a plus.
- Problem‑solving, conflict‑resolution and multitasking capabilities.
- Knowledge of hotel operations and service standards.
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Published 6 days ago
Expires 1 month from now
27 views · 0 interested
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Luxury Collection
Dubai