Guest Relations Officer
Grand Hyatt · Dubai
Job description
About the role
You will be responsible for providing an excellent and consistent level of service to guests at Grand Hyatt Dubai, assisting with guest services across various hotel areas.
Key responsibilities
- Assist guests in reception, executive floor, communication centre or concierge areas.
- Ensure smooth coordination between Guest Relations, Concierge, Front Desk, Sales, Housekeeping, Maintenance, Telephone, and Security.
- Meet VIP guests on arrival and deliver top‑level service.
- Support the Front Office Manager in achieving departmental KPIs related to Hysat, employee engagement and profitability.
Required profile
- Relevant degree or diploma in Hospitality or Tourism management.
- Minimum 2 years’ experience in hotel operations.
- Strong customer service, communication and interpersonal abilities.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 4 days ago
Expires 1 week from now
23 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Grand Hyatt
Dubai