Housekeeping Coordinator

About the role

Mandarin Oriental Downtown, Dubai is looking for a Housekeeping Coordinator to join its Housekeeping team. The role ensures the smooth and efficient operation of the Housekeeping Department by coordinating communication between departments, managing guest requests, overseeing the lost and found system and supporting the team in maintaining high standards of cleanliness and service. The coordinator reports to the Housekeeping Manager.

Key responsibilities

• Act as the central communication hub for Housekeeping, managing calls, dispatching tasks and logging all communications accurately.
• Coordinate and follow up on guest requests, room status updates and maintenance issues to ensure timely service and guest satisfaction.
• Manage lost and found procedures, key control and housekeeping inventory, keeping accurate records and complying with hotel policies.
• Support the team with shift coordination, workload management and help with daily operational challenges.
• Assist with training new team members, monitor staff performance and contribute to a positive team environment.
• Handle guest inquiries and complaints about housekeeping services professionally and resolve them promptly.

Required profile

• Senior High School Diploma; vocational training in hospitality is a plus.
• At least two years of experience in a luxury hotel, including one year in a Housekeeping Coordinator or similar role.
• Fluent English; Arabic is an advantage and multilingual candidates are preferred.
• Detail-oriented, organized, able to handle multiple tasks in a fast-paced setting, with a flexible schedule and strong problem-solving and communication skills.

Required skills

• Familiarity with systems such as Actabl/Alice, Oracle and Workday.
• Strong Microsoft Excel and inventory management.

What we offer

• A competitive salary and benefits package aligned with UAE industry standards.
• Learning and development programmes tailored to different career stages.
• Health benefits and wellness programmes for colleagues worldwide.
• Duty accommodation, duty transportation and duty meals.
• The MOstay programme, offering complimentary nights and discounted rates for colleagues and their loved ones.