In Room Dining Waiter/Waitress

About the role

Mandarin Oriental Downtown, Dubai, within the Restaurants, Bars & Experiences Department, is looking for a Waiter/ess for its In Room Dining team. You will provide an exceptional dining experience for guests in the privacy and comfort of their room, reporting to the Restaurants, Bars & Experiences Supervisor.

Key responsibilities

• Maintain in-depth knowledge of the in-room dining menu, including items, ingredients and preparation methods, and offer suggestions and answers to enhance the guest experience.
• Take accurate food and beverage orders, communicate clearly with kitchen and bar staff and deliver orders promptly and to guest specifications.
• Address special requests and dietary needs professionally, informing management and the kitchen about guest preferences or allergies.
• Deliver attentive, personalized service and properly upsell services and products.
• Operate the POS system to process orders, perform billing according to hotel and cashiering policies, and set up and clear tables to restaurant standards.
• Create moments of delight for guests, ensuring satisfaction from arrival to departure.

Required profile

• High School qualification or equivalent preferred; a degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous.
• At least 2 years' experience as a waiter/waitress, preferably in a high-volume restaurant or luxury hotel.
• Strong verbal and written English, with Arabic a plus.
• Ability to stand for long periods and to work evenings, weekends and holidays.

Required skills

• Knowledge of dining service procedures and standards.
• Familiarity with restaurant point of sale and cashiering procedures.
• Strong interpersonal skills and understanding of the service flow.

What we offer

• A competitive salary and benefits package aligned with UAE industry standards.
• Learning and development programmes at each stage of your career.
• MOstay: complimentary nights and attractive rates on rooms for you and your family.
• Health benefits and wellness programmes.
• Duty accommodation, duty transportation and duty meals.