Omnichannel Experience Specialist
Black Pearl Consult · Ajman
Job description
About the role
Black Pearl Consult is looking for an Omnichannel Experience Specialist in Ajman to ensure customers get a consistent and seamless experience across all channels: digital, call center, branches and field services. The role focuses on channel governance, standardization and improving how customers move between channels.
Key responsibilities
- Define and manage omnichannel standards and guidelines.
- Ensure consistent information, tone and customer experience across all channels.
- Support channel integration efforts and cross-channel handoff design.
- Review customer-facing content across channels to avoid inconsistencies.
- Work with digital, IT and operations teams to enhance channel strategy.
Required profile
- Bachelor's degree in Communications, Marketing, Business Strategy or a related field.
- Experience in omnichannel management, channel strategy or CX governance.
- 2-7 years of experience depending on educational attainment.
- Arabic is mandatory; English is not required.
Required skills
- Strong skills in content governance, communication standards or channel optimization.
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Published 7 hours ago
Expires 1 month from now
9 views · 0 interested
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Black Pearl Consult
Ajman