Oracle Fusion CX Functional Consultant

About the role

The Oracle Fusion CX Functional Consultant will lead the implementation and continuous improvement of customer experience solutions across manufacturing and service operations. The role requires end‑to‑end Oracle CX project delivery experience in the manufacturing or service sector.

Key responsibilities

• Lead business discovery workshops with sales, customer service, after‑sales and field service teams.
• Assess existing processes, recommend improvements, and design integrated lead‑to‑quote, quote‑to‑order, service request, field service delivery and subscription renewal processes.
• Configure Oracle CX modules, manage functional delivery, and produce solution designs, process maps and functional specifications.
• Collaborate with ERP and integration teams to connect CX applications with product data, inventory, order management, finance and external systems.
• Define data migration requirements, support data cleansing, mapping, validation and reconciliation.
• Lead functional testing, support integration testing, coordinate user acceptance testing and issue resolution.
• Deliver user training, operating procedures and knowledge transfer; support cut‑over, go‑live, stabilization and ongoing enhancements.

Required profile

• Bachelor’s degree in IT, Computer Science, Engineering, Business or related discipline.
• Minimum three completed end‑to‑end Oracle CX implementations, at least two in manufacturing or service organizations.
• Strong hands‑on functional experience across Oracle CPQ, Sales Enterprise, Service Enterprise, Field Service and Subscription Management.
• Experience defining integrations between Oracle CX and Oracle Fusion ERP/SCM, preferably using Oracle Integration Cloud.
• Proven ability to manage workshops, configuration, testing, data migration, training and go‑live activities.

Required skills

• Oracle CPQ (product configuration, pricing, quotation management).
• Oracle Sales Enterprise (CRM, opportunity and pipeline management).
• Oracle Service Enterprise (after‑sales service, ticketing, service request management).
• Oracle Field Service (technician scheduling, dispatching, service execution).
• Oracle Subscription Management (subscription lifecycle, renewals, warranty contracts).
• Oracle Integration Cloud for CX‑ERP integrations.