Parts Consultant - Counter Sales

About the role

We are looking for a customer‑focused Parts Consultant to work at the parts counter in Mussafah, Abu Dhabi. The role involves handling the full sales cycle – from enquiry and quotation to order confirmation and after‑sales support – while collaborating with service, logistics, finance and suppliers.

Key responsibilities

• Deliver high‑standard customer service at the parts counter, providing prompt and accurate assistance.
• Identify customer needs, source required parts and confirm availability, pricing and delivery with suppliers.
• Prepare quotations, process orders and complete sales transactions in the ERP system.
• Manage the complete customer journey from enquiry through purchase and after‑sales support.
• Promote and upsell parts, accessories and current campaigns to maximise sales.
• Maintain up‑to‑date knowledge of parts, pricing and specifications.
• Record all customer and transaction data accurately and ensure compliance with SOPs, quality and QHSE standards.
• Coordinate with internal departments to fulfil customer requirements efficiently.

Required profile

• Minimum 1–2 years of experience in parts sales or a similar customer‑facing role.
• Experience in a multi‑brand automotive environment is preferred.
• Strong knowledge of automotive parts and components.
• Proven ability to meet sales targets in a fast‑paced setting.
• Excellent communication skills for interacting with customers, suppliers and internal stakeholders.

Required skills

• Proficiency with ERP systems for order processing and data entry.

What we offer

• Opportunity to work within a leading UAE automotive group with a strong market presence.
• Exposure to multiple OEM brands and a collaborative, high‑performing team.
• Structured career growth within the after‑sales function.