Receptionist – Customer Reception Host

About the role

The Customer Reception Host at Toyota Retail Aftersales is the first point of contact for visitors, responsible for delivering exceptional service and ensuring a smooth customer journey.

Key responsibilities

• Welcome customers warmly, aiming for a 100% satisfaction score.
• Identify the purpose of each visit and direct guests to the appropriate department.
• Guide customers with appointments to the correct Service Advisor.
• Provide courteous farewells to departing customers.
• Report and escalate complaints to the Reception Manager.
• Answer incoming calls and manage appointment scheduling with the Contact Centre.
• Assist with reception duties when Service Advisors are unavailable.
• Report health and safety issues affecting customers or staff.

Required profile

• High School Diploma or equivalent.
• 2‑3 years of customer service experience.
• Strong planning and organizing abilities.
• Proficiency in managing customer interactions and delivering high‑level service.

Required skills

• Excellent communication skills.
• Strong organizational skills.
• Ability to handle and escalate customer complaints.
• Experience with scheduling and customer service software.