Reservations Agent at Luxury Resort
Bvlgari Hotels & Resorts · Doubaï
Job description
About the role
The Reservations Agent will handle all reservation requests, changes, and cancellations for the Bulgari Resort in Dubai, ensuring guests receive accurate information and exceptional service.
Key responsibilities
- Process reservation requests received by phone, fax, or mail and verify room availability and rates.
- Explain guarantee, special rate, and cancellation policies, and accommodate special requests.
- Input reservation data accurately, including complimentary rooms, employee discounts, and wholesale rates.
- Escalate guest concerns following proper procedures and maintain confidentiality of guest and company information.
- Adhere to company policies, present a professional appearance, and support quality assurance standards.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work or supervisory experience required.
- Ability to lift objects up to 10 pounds and perform reasonable duties as assigned.
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Published 8 hours ago
Expires 1 month from now
10 views · 0 interested
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Bvlgari Hotels & Resorts
Doubaï
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