Sales Manager - European Market

About the role

Park Hyatt Dubai is looking for a Sales Manager for its European market. The role develops and manages business from key European markets to maximise room nights, group business, revenue and market share, focusing on strategic account development, new business acquisition and strong relationships with travel partners.

Key responsibilities

• Develop and execute a structured sales plan for the European region with the Director of Sales, aligned with revenue targets and business priorities.
• Achieve targets for room nights, revenue, new active accounts, group business and other key performance indicators.
• Identify and acquire high-potential accounts through sales calls, client meetings, market research, networking and prospecting.
• Manage prioritised accounts in the assigned territory and prepare account development plans and sales strategies.
• Negotiate rates, contracts, packages and commercial terms based on account potential, market conditions and profitability.
• Conduct sales trips, client presentations, product training, site inspections and familiarisation visits, and represent the property at trade shows, roadshows and industry events.
• Maintain accurate records of account profiles, agreements, quotations, contracts and opportunities in the sales systems.
• Review tentative bookings, room blocks and group requirements, and monitor travel trends, seasonality, air connectivity and competitor activity.
• Collaborate with Revenue Management on pricing, inventory and account performance, and ensure contracts and credit arrangements comply with policies and luxury brand standards.

Required profile

• Bachelor's degree or diploma in Hospitality Management, Sales, Marketing, Business Administration or a related field.
• Minimum 3-4 years of hospitality sales experience, including exposure to European markets, preferably in a luxury hotel or resort.
• Established relationships with European tour operators, travel agencies, luxury travel advisors, consortia and corporate accounts.
• Fluency in English is required; an additional European language is an advantage.
• Willingness to travel across assigned markets.

Required skills

• Proficiency in Microsoft Office and CRM platforms.
• Hotel sales systems such as Opera or Envision.
• Strong commercial awareness, negotiation and relationship-management skills.