Senior Account Manager - Software Sales

About the role

The Senior Account Manager manages a portfolio of accounts and promotes the company's products and services through well-defined account management strategies and partnerships with existing and potential customers. The role works to optimise sales volumes and supports marketing programmes alongside the Territory Sales Manager.

Key responsibilities

• Prepare and implement account strategies and roadmaps for the assigned portfolio, aligned with management
• Develop and deliver accurate sales forecasts and targets
• Lead vendor relations and build relationships with new and existing channels and clients
• Maintain a customer database, analyse data and develop metrics on loyalty and new opportunities
• Specify market requirements through market research and ongoing customer visits
• Oversee the full sales cycle from quotation to collection, including credit assessment and outstanding settlement reviews
• Manage inventory storage, tracking and control
• Drive long-term revenue and profitability across the portfolio
• Support channel partners and respond to their queries
• Monitor and recommend improvements to marketing programmes and business processes
• Use the Salesforce CRM for lead, opportunity and deal management

Required profile

• Bachelor's degree in Sales and Marketing or a related field
• 6+ years of hands-on experience in software sales with a strong track record of meeting targets
• Proven experience selling to Abu Dhabi government entities, with knowledge of procurement, budgets and decision-making structures
• Strong ownership of the end-to-end sales cycle and ability to shape and execute a Go-to-Market strategy for the territory
• Strong understanding of enterprise software solutions
• IBM experience is an advantage