Service Advisor – Automotive Customer Experience
Al-Futtaim · Dubai
Job description
About the role
Join Al-Futtaim Automotive as a Service Advisor, the primary liaison between customers and the workshop. You will guide customers through the entire vehicle service journey, ensuring a transparent and professional experience.
Key responsibilities
- Build long‑term relationships with customers to encourage loyalty and retention.
- Translate customer needs into clear service and repair requirements and keep them informed of progress.
- Coordinate with workshop teams to ensure timely vehicle completion and handover.
- Identify upselling opportunities and contribute to monthly revenue targets.
- Handle customer concerns and complaints professionally to satisfactory resolution.
Required profile
- Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
- 3–5 years of experience in the automotive industry, preferably in a service advisory role.
- Strong customer‑service orientation and excellent communication skills.
- Conversational English and basic Arabic speaking ability.
Required skills
- Microsoft Office proficiency.
- Knowledge of SAP (preferred).
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 4 hours ago
Expires 1 week from now
6 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Al-Futtaim
Dubai