Service Plus Ambassador – Guest Experience
HOSPITALITY
Job description
About the role
This role ensures an exceptional guest experience in a highly empowered environment. You will represent the brand throughout the guest journey, delivering a flawless stay from check‑in to check‑out.
Key responsibilities
- Deliver outstanding guest service, turning each guest into a happy fan of the rooms and facilities.
- Perform all front‑office operational tasks while adhering to service standards and procedures.
- Proactively prevent complaints and manage service recovery when needed.
- Communicate effectively with fellow ambassadors, always prioritising the guest’s interests.
Required profile
- Genuine service personality with high emotional intelligence.
- Minimum 4 years experience in the hospitality industry.
- At least 2 years in a supervisory role or similar within a 5‑star hotel environment.
- High school diploma required; college degree in Hotel Management or related field preferred.
- 1–3 years experience in a comparable position at a 5‑star hospitality company.
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Published 4 days ago
Expires 1 month from now
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