Staff Solutions Engineer

About the role

Kong is seeking a Staff Solutions Engineer to support field sales and help customers leverage Kong’s API and connectivity management platform. The role combines technical expertise with customer‑facing activities to drive adoption and ensure successful implementations.

Key responsibilities

• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform.
• Understand customer requirements and demonstrate how the Kong platform can address them.
• Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production.
• Support proof‑of‑concepts throughout the evaluation process.
• Ensure 100% customer satisfaction across the assigned set of accounts.
• Prioritise customer needs and coordinate with support, product, and engineering teams.
• Create technical documentation for DevOps, implementations, and services engagements.
• Support top‑of‑funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
• Perform any additional tasks required by the manager.

Required profile

• 7+ years of software engineering and/or sales engineering experience at a SaaS, open‑source, or enterprise software company.
• Solid understanding of cloud computing trends and open‑source business models.
• Strong listening and communication skills.
• Ability to lead discussions with product managers, engineers, and executives.
• Enthusiasm for working in a high‑profile, fast‑paced startup environment.
• Experience with Docker/Kubernetes and other cloud‑native platforms.
• Experience with APIs, CI/CD automation frameworks, and AI/LLM technologies.

Required skills

• Docker
• Kubernetes
• APIs
• CI/CD
• AI
• LLM technologies