Support Officer – Telesales (Outsource Role)
Abu Dhabi Islamic Bank · Dubai
Job description
About the role
The Support Officer – Telesales provides backend support to the Telesales Unit, ensuring product verification, quality monitoring and compliance with bank policies.
Key responsibilities
- Cross‑verify the products sold by agents.
- Maintain quality by conducting periodic call monitoring.
- Provide feedback to agents to ensure high‑quality client interactions.
- Deliver appropriate quality checks, develop skills and support the team.
- Participate in regular review and development of quality control processes.
- Ensure compliance with bank policies and procedures.
Required profile
- Subject Matter Expert in telesales support.
- Strong problem‑solving abilities.
- Excellent communication skills.
- Attentive to analyzing errors and reporting them.
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Published 8 hours ago
Expires 1 month from now
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Abu Dhabi Islamic Bank
Dubai
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