Team Leader – Client Experience & Retention (UAE Nationals)
Mashreq
Job description
About the role
The Team Leader will manage and coordinate the retention programme for all RBG banking products, covering Personal Loan and Liability customers. This role ensures end‑to‑end handling of retention forms, counter‑offers and customer negotiations.
Key responsibilities
- Coordinate the full retention process from form receipt to final counter‑offer delivery.
- Coach branches on fine‑tuning counter offers and negotiate with customers.
- Liaise with credit and product management to finalize offers promptly.
- Provide structured feedback to credit and product teams for policy formulation.
- Conduct customer exit interviews and monitor competitive movements.
Required profile
- Experience in managing retention or customer experience programmes within banking or financial services.
- Strong analytical ability to identify customer needs and market trends.
- Excellent communication and coaching skills for branch support.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 13 hours ago
Expires 1 month from now
13 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Mashreq
Related job offers
-
Customer Service Agent / Representative (Khaleeji Arabic Speaking)
MINIMALIST Doubaï -
Customer Experience Agent – UAE National Talent Pool
Serco Dubai -
Customer Service Agent – Khaleeji Arabic Speaking
MINIMALIST Dubai -
Principal International CX – Customer Service
Amazon Dubai -
Greek Customer Service Representative
MB Services FZ LLC Dubai