Technical Support Engineer

About the role

SmartField Tech delivers white-label field engineering and partner services with 24x7 dispatch and instant global coverage across more than 190 countries. It provides remote and onsite IT support, managed IT services, field engineering, deskside support and technology deployment. This is a full-time, on-site Technical Support Engineer position based in Dubai, United Arab Emirates.

Key responsibilities

• Provide hands-on support for end users and infrastructure, diagnosing and resolving hardware, software and network issues in coordination with remote teams.
• Manage service tickets, document incidents, perform root cause analysis and ensure timely resolution in line with service level expectations.
• Work with field engineering and smart hands services, supporting technology deployments and rollouts.
• Assist with routine maintenance and break/fix activities.
• Interact regularly with customers and partners, maintain clear communication and contribute to continuous improvement of support processes.

Required profile

• Experience in on-site IT support, field engineering or smart hands services in enterprise or multi-site environments.
• Diploma or degree in Information Technology, Computer Science or a related field, or equivalent practical experience.
• Fluency in English; additional languages and prior experience in the UAE or GCC are beneficial.

Required skills

• Strong technical support and troubleshooting skills for hardware, software and network issues.
• Analytical skills for incident diagnosis, root cause analysis and solution recommendations.
• Customer support and customer service, with clear communication and professional stakeholder interaction.
• Familiarity with Windows and/or Linux, basic networking (TCP/IP, Wi-Fi, switches, routers) and common business applications.
• Ability to prioritize tasks, manage tickets in ITSM or helpdesk tools and work in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Network+, ITIL Foundation, Microsoft or Cisco are advantageous.