Analyst - IT Solutions (Travel Domain)

About the role

This role provides techno-functional support for corporate travel technology solutions, including GDS platforms, Online Booking Tools (OBTs), API integrations, B2B/POS systems and expense management solutions. You will partner with business teams, customers and vendors to deliver system enhancements, resolve technical issues and support project implementation, ensuring solutions match business requirements and operational objectives.

Key responsibilities

• Act as the main techno-functional contact between business teams, technical teams, customers, vendors and implementation partners, gathering requirements and resolving issues.
• Maintain and troubleshoot GDS solutions (Travelport, Amadeus, Sabre), investigating functional and technical issues and coordinating with vendors.
• Support Air and Non-Air API integration, configuration and maintenance with development teams and third-party providers.
• Support Online Booking Tools (OBT) for corporate customers, aligned with client travel policies and best practice.
• Support online B2B portals and POS systems, improving functionality and user experience.
• Analyse and maintain corporate travel data (customer profiles, travel policies, negotiated rates, supplier information, reporting).
• Support expense management solutions such as SAP Concur or similar, and coordinate with stakeholders on issues and enhancements.
• Translate business needs into technology solutions, prepare functional specifications and support solution design.
• Apply project management principles to plan, coordinate and deliver technology initiatives, managing schedules, milestones, risks and stakeholder communication.
• Coordinate UAT, defect tracking, issue resolution and change management so changes are deployed with minimal disruption.

Required profile

• Minimum bachelor's degree in IT, Computer Science or a related field.
• 4-6 years of experience, preferably in travel technology or large travel companies.
• Strong corporate travel business experience (mandatory).
• Demonstrated project management capability.

Required skills

• Solid understanding of GDS systems (Travelport, Amadeus, Sabre); scripting/command knowledge is a plus.
• Working knowledge of Air/Non-Air APIs and hands-on exposure to OBT and B2B tools.
• Experience with expense management platforms, especially SAP Concur or similar.
• Basic SQL/database querying; Python or C# is good to have.
• Familiarity with ticketing/ITSM tools such as JIRA or ServiceNow.
• Good documentation skills (BRD/FRD, SOPs, process notes) and ability to work under tight deadlines.