Concierge Intern (December 2026 Intake)

About the role

Mandarin Oriental Jumeira, Dubai, a stylish oceanfront resort overlooking the Arabian Gulf, is looking for a Concierge Intern to join its Concierge team. The intern provides five-star service to guests and colleagues, keeping the guest's perspective in mind and carrying out the mission of the Rooms Division. The intake is for December 2026.

Key responsibilities

• Create focused conversations with guests that identify their personal preferences and anticipate their complete requirements.
• Provide clear directions for guests travelling outside the hotel and give accurate information on travel times, costs and transport options.
• Respond to guest requests using proper communication skills and liaise with other departments when needed.
• Maintain a daily record in Concierge software of guest requests, reservations and confirmations.
• Share important details about internal and external events, resources and possible challenges with management and colleagues.
• Recommend, book and organise sightseeing, shopping, arts and cultural activities, flights, restaurants, bars, clubs and leisure activities.
• Arrange limousine transportation requests, ensuring revenue is fully maximised.
• Build relationships with guests to delight them and gain loyalty, ensuring satisfaction from arrival to departure in line with the group's quality standards.
• Keep a constantly updated database of city highlights and demonstrate first-hand, well-researched knowledge of Dubai and its surroundings.

Required profile

• School-leaving qualification or equivalent; a hospitality school diploma is an advantage.
• Availability from December until June.
• Able to stand for extended periods.
• Minimum of one luxury hospitality internship experience.
• Clear verbal and written communication in English; Spanish, German, Italian, Russian and French is an advantage.

Required skills

• Strong command of Microsoft Office.
• Ability to understand guest needs and deliver superior customer service.
• Attention to detail and the ability to organise and handle multiple tasks.

What we offer

• Learning and development programmes tailored to different career stages.
• Health benefits and wellness programmes for colleagues worldwide.
• A competitive salary and benefits package.