Customer Service Coordinator - Order To Cash

About the role

We are looking for an energetic, solutions‑focused Customer Service Coordinator to join The Estée Lauder Companies Middle East Supply Chain team. This role goes beyond simple order processing, covering the full end‑to‑end Order‑to‑Cash journey and driving continuous improvement.

Key responsibilities

• Own order processing, claims management and customer queries from validation through to resolution
• Proactively troubleshoot order failures, supply constraints, delivery issues and fulfilment risks
• Manage claims with a focus on timely resolution, root cause analysis and prevention
• Track and report on service levels, order performance, claims trends and key operational KPIs
• Partner closely with customers and internal teams to ensure issues are understood, answered and resolved
• Identify opportunities to simplify, automate and improve processes, including workflows, BOTs and system enhancements
• Maintain strong data integrity, process controls and compliance

Required profile

• Strong experience across order and claims management, ideally within an O2C environment
• Around 5 years’ relevant experience, depending on background and scope
• Agile, proactive and solutions‑focused mindset with a strong sense of ownership and accountability
• Strong customer focus with the energy and drive to follow through and get things done

Required skills

• SAP