Customer Service Specialist MEA

About the role

Essity is looking for a Customer Service Specialist for the Middle East and Africa (MEA) region, based in Dubai. You will manage the customer journey end-to-end, from order registration and coordination through documentation and ongoing customer communication. The role works across two of Essity's business areas and partners with Sales, Demand Planning, logistics and Compliance teams.

Key responsibilities

• Manage customer orders end-to-end, from registration through coordination, follow-up and communication
• Act as a trusted point of contact for customers, giving clear updates and resolving order-related questions and issues
• Coordinate loading and delivery requirements with logistics teams for timely order fulfilment
• Work with Demand Planning when orders differ from forecasts or need extra internal alignment
• Maintain accurate price lists and prepare documentation packages after loading, including customer-specific or regulatory documents where required
• Investigate complex or changing customer requirements and drive issues to resolution
• Build relationships across teams and improve ways of working

Required profile

• Higher education and structured thinking with complex customer and order information
• Solid experience in customer service, order management or a similar customer-facing role, ideally covering an end-to-end process
• Proactive, organized and solution-oriented, with strong communication skills and a sense of ownership
• Comfortable working across teams and following complex issues through to resolution
• Confident written and spoken English; other languages welcome but not required

Required skills

• Hands-on experience with SAP; SAP S/4HANA is an advantage
• Comfortable working with numerical and order-related information

The position is office-based in Dubai with flexibility around office days and working hours, within an international environment. The application deadline is 24 December 2026.