Education Counsellor - Canada and USA

About the role

IDP, a global leader in international education services operating in more than 50 countries, is hiring an Education Counsellor for its Canada and USA business in Abu Dhabi. The counsellor guides international students toward the institution that best fits their learning and career goals, giving advice on study options, the local education system and culture, helping with applications and enrolments, and promoting IDP products.

Key responsibilities

• Counsel prospective students on suitable courses and institutions, advise on admissions requirements and processes, and help them build a shortlist of applications.
• Schedule and run phone discussions and office meetings, and support students through admissions, visa and pre-departure processes.
• Build strong, professional relationships with students, their families and key accounts such as schools and scholarship bodies.
• Generate leads, maintain contact with key accounts, and work with the Business Unit Manager to identify new business opportunities.
• Respond promptly to face-to-face, phone and email enquiries, and process and submit applications to institutions in a timely way.
• Build relationships with education institution staff and network counsellors, attend client briefings and workshops, and help organise promotional events such as interviews and exhibitions.
• Promote IDP through institution visits, seminars and exhibitions, and share input on marketing activities.
• Use the CRM system to capture and follow up leads and opportunities, and report regularly to the line manager.

Required profile

• Bachelor's degree or equivalent.
• Fluent in English.
• Experience in a sales-driven environment focused on individual and team targets, and experience of education counselling.
• Knowledge of education institutions, admission processes, immigration requirements and their international operations.
• Work or study experience in a relevant destination country.

Required skills

• Strong IT skills with Microsoft Office and CRM systems; experience using a CRM.
• Excellent communication, planning and organisational skills, and strong relationship-building abilities.