Food & Drinks Supervisor - Bull & Bear

About the role

The Food & Drinks Supervisor at Waldorf Astoria Dubai International Financial Centre oversees the day-to-day operations of Bull & Bear lunch and dinner service, ensuring smooth service delivery, strong team performance and an exceptional dining experience. The role upholds the refined service standards of a Forbes Five-Star luxury hotel.

Key responsibilities

• Own service delivery in your section, anticipate guests' needs and follow service sequences consistently and efficiently.
• Know menus and daily specials well enough to advise guests on dishes, ingredients, portion sizes and beverages.
• Treat food allergies and dietary requirements seriously, and contribute to revenue targets through upselling.
• Work closely with the culinary and bar teams so orders are correct, well presented and delivered on time.
• Check customer satisfaction, resolve complaints promptly and support your team.
• Support, train and develop your team, give informative shift briefings and assign daily tasks.
• Comply with health, safety and hygiene regulations, keep the section clean and tidy, and record transactions accurately in the POS system.
• Help monitor and restock inventory and give feedback to the F&D leadership team.

Required profile

• Previous food and drinks experience in a luxury environment.
• Commitment to exceptional customer service and excellent communication skills.
• Flexibility, ability to work independently and as part of a team, and excellent grooming standards.
• Advantageous: experience in a premium steakhouse or upscale, wine-focused venue; solid knowledge of luxury and Forbes Five-Star service standards; degree or diploma in Hotel Management or a related field; at least one year of supervisory experience.