Guest Relations Supervisor
EMEA · Abu Dhabi
Job description
About the role
As a Guest Relations Supervisor you will ensure that all guests receive a warm welcome, personalized attention, and professional service throughout their stay. You will oversee daily guest relations activities, manage VIP arrangements and support Front Office operations.
Key responsibilities
- Oversee daily guest relations activities and VIP arrangements
- Respond to guest needs and complaints professionally
- Maintain accurate guest information and ensure Hilton service standards are followed
- Collaborate with other departments to ensure a smooth guest experience
Required profile
- Previous experience in Guest Relations, Front Office or similar hospitality role
- Strong communication, interpersonal and problem‑solving skills
- Ability to work under pressure, manage multiple tasks and handle guest complaints
- Positive attitude, professional appearance and attention to detail
Required skills
- Good command of English (written and spoken)
- Familiarity with ONQ, Synergy and Hilton Honors systems
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Published 1 day ago
Expires 1 month from now
7 views · 0 interested
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EMEA
Abu Dhabi