Guest Service Executive - Hotel Gift Shop

About the role

A luxury hotel is looking for a service-oriented and enthusiastic Guest Service Executive to deliver exceptional guest service, assist with retail sales and run the hotel gift shop smoothly in line with the hotel's luxury standards.

Key responsibilities

• Welcome and assist guests warmly and personally, maintaining a high standard of service.
• Help guests choose products and give accurate recommendations based on their needs and preferences.
• Process cash and card sales accurately, following cash-handling procedures.
• Keep the outlet clean, organised and attractive to 5-star hotel standards.
• Monitor stock, replenish products and display items correctly priced and presented.
• Receive and check deliveries, help with stock control and report discrepancies, damage or shortages.
• Handle guest enquiries and escalate issues when needed.
• Promote products and maximise sales while keeping a genuine, service-focused approach.

Required profile

• Previous experience in retail sales or hospitality/hotel.
• Strong communication and customer service skills.
• Sales-driven, proactive and well-presented.
• Ability to work flexible shifts, including weekends and public holidays.

Required skills

• POS system knowledge
• Basic computer skills