Guest Services Officer – Arabic Speaker
Grand Hyatt · Dubai
Job description
About the role
The Guest Services Officer will deliver courteous, professional, and flexible service to maximise guest satisfaction at Grand Hyatt Dubai. The role requires fluency in Arabic and the ability to rotate across various Rooms division sub‑departments and other assigned areas.
Key responsibilities
- Provide personalised service, handle guest complaints, and ensure follow‑up when immediate solutions are not possible.
- Maintain accurate cash reports, perform opening and closing procedures, and manage room allocations and special guest requests.
- Stay informed about hotel services, facilities, promotions and apply upselling techniques.
- Maintain regular contact with long‑stay and suite guests to ensure an enjoyable experience.
Required profile
- Relevant degree or diploma in Hospitality or Tourism Management.
- Minimum 2 years of experience in hotel operations.
- Excellent customer service, communication and interpersonal skills.
Required skills
- Fluency in Arabic and English.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 4 hours ago
Expires 1 month from now
5 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Grand Hyatt
Dubai
Related job offers
-
Multiple Roles – 12 Positions
KP Group International Dubai -
Front Office Executive
Bay Avenue Tours Dubai -
Bartender at Aelia One&Only One Za’abeel
Atlantis Dubai Dubai -
Pastry Chef – Creative Dessert & Bakery Specialist
Gates Hospitality Abu Dhabi -
Outlet Manager – Restaurant Leadership
Avani Hotels and Resorts Doubaï