Guest Services Officer - Receptionist (6-Month Mission)

About the role

Sofitel Dubai The Palm, a 5-star beachfront resort on the Palm Jumeirah, is hiring a Guest Services Officer / Receptionist for a 6-month mission. The role welcomes guests, handles check-in and check-out, manages reservations and billing, and provides concierge-style service. The listing also states the job type is permanent and full-time.

Key responsibilities

• Welcome guests on arrival, assist with registration and ensure smooth check-in and check-out, settling accounts accurately.
• Verify guest preferences, assign rooms and meet special requests, and keep guest profiles and room assignments up to date.
• Handle inquiries, requests and complaints professionally, and resolve billing discrepancies.
• Process billing and payments (cash, credit card, digital) and keep the reservations system accurate to maximise occupancy.
• Work with the Sales and Reservations team on bookings and last-minute changes, and provide concierge services such as transport, restaurant and spa reservations and event tickets.
• Anticipate guest needs, arrange surprise amenities and recommend local attractions, restaurants and events.
• Collaborate with Housekeeping, Engineering and F&B, assist colleagues during peak hours, and keep the front desk clean and organised.
• Handle filing, sorting and data entry, follow safety standards, monitor security systems and keep guest information confidential.

Required profile

• Previous hospitality or customer service experience, preferably in a luxury or 5-star hotel.
• High school diploma or equivalent; a degree in hospitality management is a plus.
• Excellent communication, problem-solving and multitasking skills, with attention to detail in billing and room assignments.
• Proficiency in English; Spanish, French or Mandarin is an advantage.

Required skills

• Property management systems (PMS) and hotel reservation software (highly preferred).
• Basic office software (Word, Excel, Outlook) and hotel phone systems, fax and other office equipment.