Restaurant General Manager

About the role

The Restaurant General Manager is accountable for the commercial and operational success of ULA, a beachfront dining and lifestyle venue in Ras Al Khaimah. The role drives revenue growth, profitability and guest satisfaction, positions the venue as a leading destination, attracts in-house and external guests and builds loyalty, working closely with Marketing, Culinary and Food & Beverage teams.

Key responsibilities

• Grow revenue and profit through covers, average spend, beverage sales and repeat business, and develop commercial action plans with Marketing including promotions, brunches, events and seasonal activations.
• Build external business with residents, corporate clients, event organizers and partners, and monitor competitors and demand patterns.
• Oversee daily restaurant, bar and beach/poolside operations, maintain high standards of food, beverage and service, and handle guest complaints professionally.
• Ensure compliance with food safety, hygiene, responsible alcohol service, health and safety and venue requirements, and coordinate pool/beach safety.
• Lead, train and develop the team, manage manpower and scheduling, run briefings and take part in recruitment and onboarding.
• Own revenue and controllable profitability, prepare budgets and forecasts, monitor costs and inventory, and ensure compliance with cash handling and billing procedures.
• Maintain accurate records, attend departmental meetings and coordinate with Marketing, Culinary, Finance, Engineering and other departments.

Required profile

• Minimum 5-7 years of progressive F&B experience, including 2-3 years in a senior Restaurant General Manager role.
• Proven commercial success in a premium, high-volume restaurant, lifestyle venue, beach club or comparable operation.
• Ability to lead, coach and develop multicultural teams.
• Fluency in English; additional languages are an advantage.
• Flexibility to work evenings, weekends and peak periods.

Required skills

• Restaurant and bar operations, budgeting, forecasting and cost control.
• Familiarity with POS and reservations systems.
• Knowledge of the UAE F&B market, particularly Ras Al Khaimah and Dubai, is an advantage.