IT Application Support Officer

About the role

As an IT Application Support Officer you will support the Italian business unit’s core business applications. You will respond to end‑users via email and telephone, providing technical assistance for the TATSH applications suite and ensuring timely resolution of issues.

Key responsibilities

• Respond to end‑users by email or phone, delivering technical support for TATSH applications.
• Identify, evaluate and prioritize user problems, formulate resolution plans and use all technical resources to solve issues.
• Log all help‑desk interactions, administer help‑desk software and route problems to the appropriate resources.
• Document solutions in the IT Knowledge Base and prepare activity reports.
• Recommend enhancements such as user training, functionality upgrades, and communication materials.

Required profile

• Minimum 2 years of experience in application support.
• Fluent in English and preferably Italian.
• Strong communication, attention to detail and time‑management skills.
• Excellent problem‑solving ability and capacity to handle multiple tasks simultaneously.
• Comfortable working with AI, machine‑learning, data analytics and cloud‑based tools while respecting data‑governance standards.

Required skills

• TATSH applications suite.
• Help‑desk software administration.
• IT Knowledge Base documentation.