Learning Management System (LMS) Operator

About the role

A fast-growing hospitality firm in Abu Dhabi, UAE, is looking for an LMS Operator to join its new institute. The role manages the digital platforms used by learners, overseeing their technical operation and supporting students, teachers and parents. It also helps facilitate remote learning, manage student data and improve communication within the school community.

Key responsibilities

• Manage and maintain the LMS and SMS platforms, including user accounts, permissions and system configurations.
• Provide technical support to students, teachers and parents, troubleshooting access, navigation and functionality issues.
• Run training sessions and workshops to onboard new users and teach them the features of the LMS and SMS systems.
• Help teachers upload and organize educational materials, assignments, quizzes and other content.
• Keep student data accurate and complete, including enrolment records, grades, attendance and disciplinary information.
• Work with IT staff to integrate third-party tools and customize features for the school.
• Facilitate communication between students, teachers and parents through announcements, messaging and discussion forums.
• Coordinate system upgrades and maintenance, and generate reports and analyze data to track student progress and inform decisions.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field.
• Previous experience in system administration, technical support or a similar role, preferably in education.
• Excellent communication skills and the ability to work with diverse stakeholders.
• Analytical mindset, problem-solving skills and attention to detail.

Required skills

• Operating and troubleshooting LMS and SMS platforms such as Moodle, Canvas, PowerSchool and Infinite Campus.
• Knowledge of web technologies, databases and network infrastructure.