Logistics Officer – Customs & Trade Compliance (UAE/GCC)

About the role

JD.com is looking for a detail‑oriented Logistics Officer to manage customs documentation, clearance and compliance for its import‑export operations across the UAE and GCC region. The role ensures smooth shipment processing, regulatory adherence and high client satisfaction.

Key responsibilities

• Prepare, verify and submit customs documentation (invoices, air waybills, packing lists, HS codes) in line with UAE customs regulations and international trade standards.
• Use JDL and other customs platforms to manage documentation and ensure compliance with UAE, GCC and international trade laws, including bonded zones and exemptions.
• Handle import/export clearance for air, sea and land shipments (FCL, LCL, break bulk, B2B, B2C), coordinating with customs authorities, free zones and mainland UAE.
• Calculate and process customs duties and taxes accurately, ensure timely payments and maintain reconciled financial records.
• Prepare invoices for duties, taxes and clearance fees; coordinate with finance to resolve disputes and ensure collections.
• Act as the main client contact for customs procedures, duty obligations and shipment updates, liaising with officials, freight forwarders and vendors.
• Monitor shipments from port to warehouse, manage GCC cross‑border logistics and coordinate truck allocation and tracking.

Required profile

• Bachelor’s degree in logistics, supply chain management or a related field.
• Proven experience in logistics, customs clearance and trade compliance within the UAE.
• Strong knowledge of UAE customs regulations, GCC trade laws and HS code classification.
• Excellent communication, coordination and problem‑solving abilities.
• Ability to work under pressure and manage multiple shipments simultaneously.

Required skills

• Proficiency with JDL customs and billing systems.
• Familiarity with HS code classification.