Ocean Freight Export Senior Specialist

About the role

DHL Global Forwarding, Freight (DGFF), the group's air, ocean and road freight specialist, is hiring an Ocean Freight Export Senior Specialist in Dubai. The role leads shipment execution and acts as the main point of contact for customers, balancing service commitments, profitability and client relationships.

Key responsibilities

• Coordinate shipment-level activities, from receiving customer bookings and documentation requirements to arranging local and international transport.
• Act as the first point of contact for shipment information, exceptions, complaints and claims.
• Manage shipment routing and assignment, prepare accurate invoices and supporting documents, and handle invoice disputes.
• Implement regulatory compliance procedures for commodities and locations, and update customs shipment information and physical status.
• Build relationships with existing customers, identify upsell opportunities, visit customers and aim for high retention.
• Resolve supplier performance issues and recurring operational issues, and propose process improvements.
• Guide and train less experienced colleagues, and contribute to PDs and GEMBA improvement initiatives.
• Confirm transport orders, control the distribution of import/export documents and own the profitability of each file.

Required profile

• Bachelor's degree or equivalent experience and qualification.
• More than 2 years of experience.

What we offer

• A global company with operations in more than 220 countries.
• Possible further career development.
• Competitive salary.