Online Reputation Management Specialist

About the role

Augmented Era is seeking an experienced Online Reputation Management Specialist to protect and enhance the digital presence of its global brands. Based in Dubai, you will work closely with the Founders and the PR & Communications Manager to align reputation tactics with broader brand objectives.

Key responsibilities

• Conduct regular branded SERP audits to identify negative, inaccurate, or threatening content.
• Develop and execute suppression and displacement strategies to push positive results higher in search rankings.
• Manage review platforms (Trustpilot, Google Reviews), including formal dispute and removal processes.
• Implement and maintain structured data, Wikipedia entries, Google Knowledge Panels, and Wikidata for accurate brand representation.
• Monitor AI‑generated search outputs (ChatGPT, Grok, Google AI Overviews) and adjust content to ensure favorable brand narratives.
• Produce stakeholder reports documenting actions, outcomes, and ongoing reputation metrics.

Required profile

• 4‑7 years of experience in online reputation management, SEO, or a closely related field.
• Proven track record of managing branded SERPs and executing successful suppression strategies.
• Hands‑on experience with review platform dispute and removal processes.
• Strong understanding of AI search platforms and how they source brand information.
• Detail‑oriented, methodical, and comfortable working directly with senior leadership in a fast‑moving environment.

Required skills

• Ahrefs
• SEMrush
• Google Search Console
• Screaming Frog
• Brand monitoring platforms
• Trustpilot
• Google Reviews
• Structured data implementation
• Wikipedia management
• Google Knowledge Panel optimisation
• Wikidata
• ChatGPT, Grok, Google AI Overviews