Operations & Performance Monitoring Manager

About the role

The Operations & Performance Monitoring Manager will lead strategic planning, contractual governance, and performance oversight for Dubai rail operations. The role ensures safe, cost‑effective services, optimized timetables and continuous customer satisfaction through rigorous financial, safety and risk management.

Key responsibilities

• Develop and approve O&M agreements, SLAs and commercial policies, ensuring cost control, ROI and HSE compliance.
• Govern network KPIs, break‑even targets and annual budgets, benchmark against global metro leaders and recommend incentives or penalties.
• Monitor operator plans, audits and monthly performance data, issue alerts for KPI breaches and oversee corrective actions.
• Coordinate commercial activities with marketing, investment and other RTA teams to maximise revenue and ridership.
• Review financial analyses, cash‑flow statements and bill disbursements, ensuring transparent contract administration.
• Lead incident and fault response governance, manage high‑risk safety inspections and enforce HSQE, RSEMS and ASEMS standards.
• Evaluate operator improvement proposals, conduct benchmarks and approve feasible enhancements within budget and risk parameters.
• Conduct periodic depot and network inspections, special‑event observations and contractor audits in live rail environments.

Required profile

• Bachelor’s degree in Transportation Engineering, Business Administration or Operations Management (Master’s preferred).
• 9+ years of relevant experience with a Master’s degree (11+ years with a Bachelor’s).
• UAE Nationality.
• Professional certifications such as PMP, Contract Management Certification and HSQE Certification.

Required skills

• Project Management Professional (PMP) methodology.
• Contract Management expertise.
• HSQE (Health, Safety, Quality and Environment) standards implementation.