Part-Time Aftersales Receptionist - Lexus

About the role

The Aftersales Receptionist at Al Futtaim's Lexus dealership in Dubai supports the service department by keeping customer service and operations running smoothly. The role involves direct customer contact, appointment management and administrative support, from arrival to departure. It is advertised as a part-time position open to UAE nationals.

Key responsibilities

• Greet customers on arrival, direct them to the right Service Advisor or department, and handle calls, WhatsApp messages and emails.
• Maintain a welcoming and organised reception area.
• Manage service appointments in the system for walk-ins and scheduled visits, confirm daily bookings, and coordinate with Service Advisors to avoid overbooking.
• Inform customers about service information, estimated waiting times and paperwork, and notify them when their vehicles are ready.
• Prepare service documents and appointment sheets, assist with invoice printing, and keep logs of visits, calls and vehicle flow.
• Support Service Advisors with queue management and help keep the workflow smooth between reception, workshop and parts departments.
• Monitor vehicle deliveries, follow brand and dealership policies, protect customer data, and take part in CSV and NPS feedback.
• Help organise the reception for audits or campaigns, support Service Advisors during busy periods, and assist with promotional materials and service reminders.

Required profile

• High school diploma or equivalent; customer service certification is a plus.
• 1-2 years of experience in a customer-facing role, preferably in the automotive industry.
• Excellent customer service and interpersonal skills, strong verbal and written communication, and good organisational skills with attention to detail.
• Ability to multitask and prioritise in a fast-paced environment.

Required skills

• Proficiency with CRM software and appointment management systems.
• Strong customer service skills.