Parts Sales Executive

About the role

The Parts Sales Executive will drive spare parts sales by providing accurate parts identification, technical support, and responsive customer service. The role involves managing inquiries, preparing quotations, coordinating order fulfillment and ensuring timely delivery while maintaining high customer satisfaction.

Key responsibilities

• Manage customer and workshop inquiries, identify required spare parts and provide technical support using Parts Catalogs, EPC systems and other references.
• Prepare quotations, follow up offers, support negotiations and ensure alignment with pricing and profitability guidelines.
• Develop and maintain relationships with customers, workshops, fleet owners and commercial accounts.
• Coordinate with warehouse, procurement and stock control teams to ensure parts availability and timely delivery.
• Handle backorders, special orders, pending deliveries, customer feedback, complaints and return requests.
• Monitor market trends, competitor activities and product availability to support business growth.

Required profile

• Diploma or Bachelor's degree in Mechanical Engineering, Automotive Technology, Business Administration or related field.
• 3–5 years experience in spare parts sales, parts coordination or after‑sales support, preferably in marine, heavy equipment or power generation.
• Strong customer focus, excellent communication and interpersonal skills.
• Good technical knowledge of engines and spare parts, with strong organizational and problem‑solving abilities.

Required skills

• Electronic Parts Catalogs
• EPC systems
• Parts Catalogs
• ERP systems (SAP preferred)
• Inventory management systems
• Microsoft Office