Patient Administration Executive

About the role

The Patient Administration Executive will be the first point of contact for patients visiting the hospital. You will manage appointments, handle billing inquiries and ensure smooth communication between patients and clinical staff.

Key responsibilities

• Greet patients, direct them to appropriate departments and provide routine information.
• Handle telephone inquiries and coordinate callbacks with doctors or nurses.
• Manage appointments, including rescheduling, confirmations and handling no‑shows.
• Register new patients and keep existing patient records up to date.
• Provide insurance information, collect co‑payments and process claim forms.
• Facilitate daily cash, credit‑card and cheque collections and ensure accurate end‑of‑shift processing.
• Generate and process patient invoices, ensuring correct coding and compliance with legal and insurance requirements.
• Respond to email queries promptly and maintain a clean, safe reception area.

Required profile

• College Diploma in any discipline or related field.
• Working knowledge of the Hospital Information System and basic financial handling procedures.