Restaurant Manager - Em Sherif Sea Café

About the role

Em Sherif Sea Café in Dubai is looking for a full-time Restaurant Manager who reports to the Head of Operations. The manager is responsible for the overall performance of the restaurant, keeping Food & Beverage quality, customer service and health and safety standards high in both front-of-house and back-of-house areas.

Key responsibilities

• Manage daily operations within pre-set budgets and procedures, resolve team issues and guest complaints, and implement production, productivity, quality and service standards
• Control FOH and BOH operations, including product quality, staff health and safety, facility maintenance, hygiene and guest satisfaction
• Ensure adequate staffing, attend opening and closing, and keep operations aligned with the chain's SOPs
• Keep the team informed of services, F&B offerings, policies, promotions and daily changes, and review the daily logbook
• Submit a monthly report to the Head of Operations covering sales, guest satisfaction, performance versus forecast and improvement suggestions
• Follow up on maintenance issues and help in any part of the restaurant
• Supervise reservations and manage the procurement cycle (purchasing, receiving, storing), control costs via waste sheets, inventory and purchase orders, and estimate F&B consumption
• Handle personnel matters: motivate staff, supervise, train and evaluate them, run performance appraisals, recruit new employees, and enforce policies
• Coordinate with HR on reporting, payroll, leaves and training, and hold daily and weekly briefings with FOH and BOH teams
• Support accounting: prepare the annual budget, control inventory and supplier invoices, monitor daily sales against the budget, approve discounts and the daily cash deposit, and sign bank receipts and checks
• Deliver excellent guest service from arrival to departure, handle complaints and follow up on feedback
• Approve weekly schedules and complete administrative tasks on time

Required profile

• Minimum of 3 years as a Restaurant Manager or 5 years as an Assistant Restaurant Manager, preferably in a Lebanese/Oriental restaurant
• Bachelor's degree in Hospitality Management, Business Management or equivalent experience with proven management capability
• Excellent command of English and Arabic, spoken and written
• Leadership, problem-solving and team-management skills, able to work under pressure and stand for several hours

Required skills

• Knowledge of Microsoft Office and POS systems, and ability to handle cash and operate a cash register
• Knowledge of F&B safety and hygiene procedures and HACCP guidelines
• Knowledge of finance and accounting