Room Reservations Agent

About the role

Atlantis Dubai, part of Kerzner International, is hiring a Room Reservations Agent. The role is a continuous source of information for guests, helping them with their needs and answering incoming correspondence promptly. It suits people who enjoy talking to guests by telephone, love the hospitality industry and can multi-task without losing quality.

Key responsibilities

• Answer incoming calls from guests to take their orders and answer questions and enquiries.
• Troubleshoot problems and handle complaints about Atlantis Dubai products or services.
• Provide information to guests and reply to correspondence promptly.
• Assist in preparing reports and support the team.

Required profile

• Previous experience in a call centre, or in the front office, guest relations, club lounge, hotel reservations or a similar environment.
• Impeccable personal presentation, patience with guests, a positive attitude, attention to detail and a passion for customer service.
• Fluency in English is a must; Russian, Arabic, Chinese or French is preferred due to guest demographics.

Required skills

• Computer literacy.
• Opera systems.

What we offer

• A competitive, tax-free salary paid in UAE Dirhams (AED).
• Food and beverage privileges and discounted rates at Kerzner properties worldwide.
• Health insurance with dental coverage, life insurance and annual flights home.
• Incentive programme and wellness and social initiatives.
• Training, career mobility and internal growth opportunities across the Kerzner portfolio.