Service Advisor - Body & Paint (UAE National)

About the role

The Service Advisor works in the Body & Paint division of Al-Futtaim Automotive's auto centre in Abu Dhabi. The role ensures a professional customer journey, enhances customer retention and contributes to company profitability, while adhering to company standards, maintaining quality service and complying with health and safety requirements.

Key responsibilities

• Ensure customer retention by applying the company's standard processes and values, and maintain quality at all times.
• Comply with health and safety requirements and prevent harm to the environment.
• Increase profitability by selling and upselling incremental product and service packages.
• Implement 5S in the workplace and follow the business SOPs.
• Keep up with new technology, work procedures, time standards and technical know-how.

Required profile

• Diploma or degree in Mechanical or Automobile Engineering or a related field.
• 3-6 years of experience as a Body & Paint Service Advisor in a reputable workshop.
• Knowledge of body parts and general mechanical components used in Body & Paint repairs.

Required skills

• Strong customer service and communication skills.
• Ability to upsell and drive profitability.
• Proficiency in 5S and understanding of health and safety regulations.