Service Station Manager

About the role

RH Aero Systems is seeking an experienced Service Station Manager to lead its Service Centre in Dubai. The role oversees daily operations, ensures safety and quality standards, and acts as the primary liaison for performance reporting to both the company and customers.

Key responsibilities

• Lead, supervise, motivate and develop the Service Centre team to achieve high performance and accountability.
• Plan, coordinate and oversee daily service operations, including site visits, resource allocation and workload management.
• Conduct operational meetings, handle escalations and ensure prompt resolution of service issues.
• Maintain availability and proper use of tools, equipment, consumables and Personal Protective Equipment (PPE).
• Set objectives, monitor Key Performance Indicators (KPIs), conduct performance reviews and implement corrective actions.
• Carry out first‑stage disciplinary reviews and manage daily delegation of duties.
• Identify training needs, supervise trainees and promote best practices and adherence to procedures.

Required profile

• Proven leadership experience in a service or operations environment.
• Strong ability to communicate performance statistics and KPI results to management and customers.
• Excellent problem‑solving skills and capacity to act as an escalation point.
• Commitment to safety, quality and continuous improvement.

Required skills