Telephone Operator
Novotel Hotels · Dubai
Job description
About the role
The Telephone Operator will be the first point of contact for guests, handling both incoming and outgoing calls. You will provide information, take reservations and ensure a smooth communication flow within the hotel.
Key responsibilities
- Answer incoming calls promptly and professionally, transferring them to the appropriate department.
- Take and relay messages accurately and maintain a log of all calls.
- Provide guests with information about hotel services, facilities and local attractions.
- Process room service orders, wake‑up calls and other guest requests.
- Assist with reservations and bookings.
Required profile
- Excellent communication skills and a friendly demeanor.
- Ability to multitask and handle a high volume of calls while staying calm under pressure.
- Strong customer service orientation and knowledge of hotel services.
Required skills
- Proficiency with telephone systems.
- Basic computer skills.
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Published 1 week ago
Expires 1 week from now
25 views · 0 interested
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Novotel Hotels
Dubai