VP Regional Customer Experience Air And Sea IMEA

About the role

Lead the regional customer experience for air and sea logistics across IMEA, shaping strategy and culture to drive loyalty and growth.

Key responsibilities

• Provide leadership, direction, and capability development across Customer Implementation, Operational Account Management, and Customer Journey Management.
• Develop and execute the regional CX strategy in partnership with Product, Sales, and supporting functions.
• Establish and drive Voice of Customer programs, measure satisfaction and loyalty, and act as the primary customer advocate.
• Foster a customer‑centric culture by embedding customer perspectives into decision‑making, process improvement, and business priorities.

Required profile

• 12+ years in digital transformation, technology, or customer experience leadership.
• Minimum 5 years at senior level in logistics or supply chain.
• Proven track record delivering large‑scale digital programmes.
• Experience with freight forwarding platforms such as Cargo Wise, TMS, and APIs.
• Bachelor’s degree in technology, business or engineering; MBA preferred.

Required skills

• Cargo Wise
• TMS
• APIs

What we offer

• A strong team spirit and a lot of fun together.
• A safe, multicultural and inclusive environment.
• Individual opportunities for growth and development.
• Inclusion and social diversity are firmly anchored values.