Administrative Officer – Client Communication & Coordination

About the role

We are seeking a proactive Administrative Officer to act as the main liaison between clients and our internal teams. The role focuses on delivering high‑quality client service while supporting project execution for a Business Setup & Tax Advisory firm.

Key responsibilities

• Answer client calls and inquiries in Arabic and English with professionalism.
• Gather client requirements and coordinate with engineers, accountants, and project teams to ensure timely delivery.
• Document client issues, follow‑up on approvals, appointments, and project updates, and escalate when necessary.
• Prepare and send professional emails, reminders, and other client communications.
• Maintain accurate client records and activity logs in the CRM system.
• Organise digital project files, upload documents to online portals, and keep project documentation up to date.
• Monitor outstanding client requests and ensure they are completed on schedule.
• Generate periodic reports on client communications, follow‑ups, and administrative tasks.

Required profile

• Diploma or Bachelor’s degree in Civil Engineering, Architecture, Quantity Surveying, Land Surveying or a related field (preferred).
• 1–2 years of experience in administration, customer service, front‑office or client coordination.
• Professional proficiency in Arabic and good written and spoken English.
• Strong organisational abilities with keen attention to detail.
• Ability to understand technical drawings or engineering documentation (preferred).
• Familiarity with CRM or customer‑support systems is an advantage.

Required skills

• CRM systems
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook

What we offer

• Competitive salary in line with UAE Labour Law (AED 4,000–5,000 per month).
• Collaborative and supportive work environment.
• Opportunities for professional development and career growth.
• Full benefits as mandated by UAE legislation.