Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office Manager in delivering seamless guest experiences at Sofitel Dubai Downtown. Working on‑site in the hotel lobby, you will ensure that all front‑office departments operate efficiently and uphold Accor’s service standards.

Key responsibilities

• Oversee daily operations of Reception, CID, Bell Desk, Concierge, Guest Relations and Valet Parking.
• Supervise front‑office staff and step in for the Front Office Manager during absences.
• Maintain appropriate staffing coverage and monitor performance throughout each shift.
• Control inventory and approve requisitions to guarantee smooth operational flow.
• Be present at the lobby during peak check‑in/check‑out periods and major events, acting as the public‑relations face of the hotel.
• Welcome guests warmly, ensure privacy, and deliver personalized service throughout their stay.
• Represent management when handling guest complaints, taking ownership and resolving issues promptly.

Required profile

• Proven experience in hotel front‑office or reception management.
• Strong leadership and team‑coaching abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and make quick decisions.
• Commitment to maintaining high standards of service and confidentiality.

Required skills