Customer Service Admin – Arabic Speaker

About the role

We are seeking a Customer Service Admin who is fluent in Arabic and English to join our Dubai office. The role supports community and property administration functions, handling service charge collections, resident records, and client inquiries.

Key responsibilities

• Collect and follow up on service charge payments, maintaining accurate tracking against the Mollak system.
• Maintain up‑to‑date owner and resident master data, including tenancy agreements, contact details and move‑in/out history.
• Issue and monitor legal notices, manage Rental Dispute Center cases, and coordinate with the Compliance Manager on payment arrangements.
• Resolve client inquiries and complaints through phone, email and face‑to‑face interactions, and coordinate with relevant departments for timely solutions.
• Support finance by allocating and reconciling payments, investigating unidentified receipts, and preparing payment demand letters.

Required profile

• Minimum 1 year experience in community management, property administration, or a similar client‑facing role.
• Strong attention to detail and excellent written and verbal communication in Arabic and English.
• Ability to handle confidential data and work independently with a customer‑service mindset.
• Comfortable using digital tools and managing high‑volume email communications.

Required skills

• Mollak system
• E‑Services platforms