F&B Service Ambassador – Guest Experience

About the role

This position is focused on delivering exceptional dining experiences for guests in a highly empowered environment. As a brand ambassador, you will guide guests through every step of their visit, ensuring a flawless and memorable service from welcome to farewell.

Key responsibilities

• Execute all operational tasks in food‑and‑beverage service while adhering to brand standards and procedures.
• Proactively address guest needs, prevent complaints, and manage service recovery when required.
• Collaborate with fellow team members, maintaining clear communication centered on the guest’s interests.
• Consistently go the extra mile to turn guests into loyal fans of the restaurant.

Required profile

• Genuine service personality with high emotional intelligence.
• Minimum high school diploma; a college degree in Hotel Management or a related field is preferred.
• At least one year of experience in a similar role within a 5‑star hospitality environment.
• Strong command of written and spoken English; additional languages are a plus.

Required skills

• Excellent verbal and written communication in English.